WHAT ARE GEMICK'S FULFILLED ORDERS?
Gemick's fulfilled order are the ordere that are delivered to you directly by Gemick, all Gemick fulfilled orders are owned by Gemick and are shipped from warehouse and are delivered to our customers within 3-4 days.
CAN I CANCEL AN ORDER AFTER SHIPPING?
After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to cancel your order within 24 hours from the time of order placement. You can conatct us at Support Portal us for further clarification.
MY ORDER IS DELAYED. WHAT SHOULD I DO?
WHY AM I NOT ABLE TO TRACK MY ORDER?
Please check after 24 hours from placing the order, as the tracking ID for your order will take some time to be activated once it’s shipped.
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I ORDERED?
WILL THE ITEMS I ORDER BE LISTED ON THE PACKAGE I RECEIVE?
No. We will never list the products that you purchase on the package as we follow discreet packaging so that none are aware on the contents of the package. However we mention the total price value of the products in the box as per the Indian Tax Regulations.
MY ITEM ARRIVED DAMAGED/DEFECTIVE. WHAT SHOULD I DO?
WHAT ABOUT MY PRIVACY?
We are committed to protecting your privacy and we ensure the online privacy and security of all our customers to enhance your overall shopping experience.
I HAVE PLACED AN ORDER BUT IT DOES NOT APPEAR IN THE 'MY ACCOUNT' SECTION?
The items will be visible in 'My Account' for customers registered with us. The order details will not be visible for Customers who have used the guest checkout option as they are not registered with Gemick. You could still cancel or return your order from Menu>Cancel/Return
DO I NEED TO REGISTER BEFORE MAKING A PURCHASE?
No, it is not mandatory to sign-in or log-in to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.
WHEN ADDING A PRODUCT TO MY SHOPPING BAG OR WISH LIST, IS THIS PRODUCT BEING RESERVED FOR ME IN MY ACCOUNT?
WHAT TO DO IF PACKAGE HAS BROKEN SEAL?
If you suppose that the packaging is damaged/ open/ tampered with, then please refuse to accept the delivery of the package. We request you to reach our customer care team.
WHAT IF UNABLE TO COLLECT DELIVERY, FIRST TIME?
CAN I SHIP TO MULTIPLE ADDRESSES AT THE SAME TIME?
We recommend placing separate orders for each address.
HOW DO I TRACK MY ORDER?
When your package is shipped from our warehouse and is on its way to you, you will receive a shipment confirmation email with your tracking number and the link to track your order. You can also, click on Track Order to do the same by using the details that is given in your shipment confirmation mail.